Refund policy
Non-Return Policy for Custom Products
Thank you for shopping with us! Please note that all custom or personalized products are made specifically to your specifications and are therefore final sale. Due to the nature of these items, we are unable to accept returns, exchanges, or cancellations once the order has been placed.
Important Details:
- Custom or Personalized Items: This includes products that are personalized, made-to-order, or otherwise customized based on your specifications.
- No Returns or Exchanges: Since custom products are tailored to your specific requirements, they cannot be returned or exchanged unless they are defective or damaged upon arrival.
- Defective or Damaged Products: In the rare case that your custom product arrives defective or damaged, please contact us within 7 days of receiving your order. We will assist you with a resolution, which may include a replacement or refund for defective items.
We encourage you to carefully review your order details before completing your purchase to ensure that all customization requests (such as yarn, colour, and design) are correct. If you have any questions or need assistance, feel free to contact us prior to placing your order at Info@Made-by-Carol-Anne.ca
We appreciate your understanding!
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@Made-by-Carol-Anne.ca