Shipping policy

Shipping Policy

Thank you for shopping with us! We strive to provide an excellent shopping experience and ensure that your order arrives safely and on time. Please read our shipping policy below for important information regarding your purchase.

Processing and Shipping Time:

  • The creation of Afghan orders begins within 2 business days from the date of purchase and typically takes up to 4 weeks from the date of yarn and colour(s) confirmation to complete and prepare for shipping to you. 
  • The creation of Other orders also begins within 2 business days from the date of purchase and typically takes up to 1 week from the date of confirmation to complete and prepare for shipping to you. 
  • Orders are only shipped on weekdays (Monday to Friday, excluding holidays).
  • If there are any delays in processing your order, we will notify you via email.
  • Delivery times may vary depending on the destination, shipping carrier, and external factors such as weather or customs processing.

    Shipping Costs:

    • Shipping costs will be calculated at checkout based on the weight, dimensions, and destination of your order.
    • Free shipping promotions may apply to specific orders, and any qualifying offers will be indicated during checkout.

    Tracking:

    • Once your order has been shipped, you will receive a tracking number via email.
    • You can track your order’s progress using the provided tracking number on the shipping carrier’s website.

    International Shipping:

    • We currently offer international shipping to select countries.
    • International orders may be subject to customs fees, import duties, or taxes depending on the destination country. These additional charges are the responsibility of the buyer.

    Order Delays:

    • While we strive to meet the estimated delivery time, please note that some orders may experience delays due to high demand, shipping carrier issues, or other unforeseen circumstances. We will do our best to keep you informed of any delays and ensure a smooth experience.

    Lost or Damaged Items:

    • If your package is lost, damaged, or stolen, please contact us immediately at Info@Made-by-Carol-Anne.ca so we can assist in resolving the issue.

    We appreciate your patience and understanding as we work hard to ensure the timely delivery of your order. If you have any questions or concerns, please feel free to reach out to our customer service team.

    Thank you for choosing us!